Shipping Policy

Last Updated: September 2026

Welcome to Pets Loom. We are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below.

Free Shipping

We are pleased to offer FREE Standard Shipping on all orders across the United Kingdom. No minimum purchase is required.

Order Processing Time

• Orders are processed within 1–2 business days after payment confirmation.

• Orders are not processed or shipped on weekends or public holidays.

• During peak seasons, promotions, or holidays, processing times may be slightly extended.

Delivery Time

Estimated delivery time after dispatch:

• United Kingdom: 5–10 business days

Please note that delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, or other unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information (when available).

You can use the tracking details provided to monitor the progress of your shipment.

Shipping Coverage

We currently ship to all locations within the United Kingdom.

Incorrect Address Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided and the order has already been dispatched, Pets Loom cannot guarantee successful delivery or offer reimbursement for shipping-related issues caused by incorrect address details.

Delayed Deliveries

While we strive to ensure timely delivery, Pets Loom is not responsible for delays caused by:

• Courier service disruptions

• Severe weather conditions

• Public holidays

• Customs or governmental actions

• Other circumstances beyond our control

Lost or Damaged Packages

If your package arrives damaged or appears lost in transit, please contact our support team within 7 days of the expected delivery date.

We will work with the shipping carrier to investigate and resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Pets Loom Customer Support
Email: support@petsloom.com

We appreciate your trust in Pets Loom and look forward to serving you and your pets.